Duties and Responsibilities
- Purpose of Job:
-
- The Resident Engineer is responsible for providing on-site technical support for printers and multifunction devices (MFDs), ensuring smooth operation, minimizing downtime, and meeting SLA commitments at the customer location.
-
- Key Responsibilities:
-
- Technical Support & Troubleshooting
-
- Diagnose and resolve hardware/software issues in printers and MFDs
-
- Handle errors such as paper jams, print quality issues, system/data errors
Preventive & Breakdown Maintenance
Carry out scheduled preventive maintenance (PM) activities
Attend breakdown calls and ensure quick resolution
Maintain machine performance and uptime
Call Handling & SLA Compliance
Attend service calls assigned by coordinator/helpdesk
Ensure all calls are closed within SLA timelines
Update call status in the system regularly
Customer Support
Interact with customer users on-site
Provide quick updates and ensure customer satisfaction
Educate users on basic machine handling to avoid repeated issues
Spare Parts & Consumables Management
Identify and replace faulty parts (rollers, fusers, boards, etc.)
Maintain minimum stock of consumables (toner, drums, etc.)
Coordinate for parts replacement and escalation if required
Focus on Spare cost while Servicing the Printer.
Specific Skills
- 3 to 4 years’ experience in printer/MFD servicing or IT hardware support
- Experience in MPS environment or on-site support roles
- Familiarity with OEM products (Kyocera, Fuji, HP, Canon, etc.)
- Familiar with Ms Excel, Email conversation and PPT preparation.
- Field service or service coordination
- Communication should be familiar with English and Hindi.
- Experience should be in desktop and IT support.
Educational Requirements
Diploma in Electronics & Communication (ECE), Electrical Engineering, Computer Hardware / IT 
